Terms of Service

Last Updated: July 23, 2026

1. Nature of Services

ETA Compass Ltd ("Company," "we," or "us") provides travel consultation and advisory services through our online platform. We act as an intermediary (marketplace) between customers and travel service suppliers.

All travel products and services (flights, hotels, tours, packages, etc.) are provided directly by third-party suppliers ("Suppliers"). ETA Compass is NOT the direct provider of these travel services.

ETA Compass is responsible only for our advisory and consultation services, NOT for the quality, performance, or delivery of any Supplier's products or services.

2. Limitation of Liability

ETA Compass SHALL NOT be liable for:

• Errors or failures by Suppliers
• Non-conformity of travel products with descriptions
• Delays, cancellations, or changes to travel services
• Loss, damage, or injury during travel
• Any financial loss arising from the use of Supplier services
• Third-party actions or negligence
• Force majeure events (pandemics, natural disasters, wars, etc.)

Use of ETA Compass services constitutes your acceptance of all associated risks.

In no event shall ETA Compass's liability exceed the amount you paid for the consultation service.

3. Cancellation Policy - Advisory Services

ETA Compass consultation and advisory services may be cancelled within 24 hours of purchase for a full refund.

Cancellations requested after 24 hours are not eligible for refunds but may receive a promotional credit (discount code) for future bookings.

Travel products booked through Suppliers are subject to each Supplier's individual cancellation policies. ETA Compass is NOT responsible for enforcing or modifying Supplier policies.

4. Supplier Terms and Conditions

By booking travel products, you agree to be bound by the terms and conditions of the relevant Supplier.

ETA Compass does not control, endorse, or assume responsibility for Supplier terms, policies, or practices.

For disputes regarding travel products, you must contact the Supplier directly. ETA Compass cannot mediate or guarantee Supplier compliance.

5. Disclaimer of Warranties

ETA Compass provides services on an "AS IS" and "AS AVAILABLE" basis.

We make NO WARRANTIES, express or implied, regarding:

• Accuracy, completeness, or reliability of information
• Quality or fitness of travel services
• Uninterrupted or error-free platform operation
• Security or safety of personal data

6. User Acknowledgment

By using ETA Compass, you acknowledge and agree that:

• ETA Compass is a marketplace intermediary only
• All travel services are provided by third-party Suppliers
• You assume all risks associated with travel and Supplier services
• You have read and accept these terms in full
• All information you provide is accurate and true

7. Dispute Resolution

In case of disputes, parties agree to attempt resolution through good-faith communication.

If resolution cannot be reached, disputes shall be governed by the laws of British Columbia, Canada.

You agree to submit to the exclusive jurisdiction of courts in British Columbia.

8. Refund Policy

Refunds for ETA Compass consultation services are issued within 5-7 business days after cancellation approval.

Refunds for Supplier services depend on the Supplier's individual policy and are NOT guaranteed by ETA Compass.

If a Supplier cannot fulfill a service, ETA Compass may, at its sole discretion, offer a replacement booking or refund.

9. Changes to Terms

ETA Compass may modify these terms at any time without prior notice.

Continued use of the platform constitutes acceptance of updated terms.

10. Contact Information

For questions regarding these terms: