Privacy Policy

Last Updated: July 23, 2026

1. Introduction

ETA Compass Ltd ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

This policy complies with the British Columbia Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

2. Information We Collect

Information You Provide:

• Full name and email address
• Phone number
• Mailing address (for invoicing)
• Travel preferences and interests
• Booking history and preferences
• Communication history (emails, inquiries)

Payment Information: We do NOT collect or store your full credit card details. All payment processing is handled securely by Stripe (a PCI-DSS compliant payment processor).

Automatic Information:

• IP address and browser information
• Pages visited and time spent on site
• Cookies and tracking data
• Device type and operating system

3. How We Use Your Information

We use your personal information for:

• Processing your bookings and payments
• Sending confirmation emails and invoices
• Providing customer support and responding to inquiries
• Improving our website and services
• Notifying you of important updates or policy changes
• Complying with legal obligations

We do NOT:

• Sell your personal information to third parties
• Use your information for marketing without your consent
• Share your data with unrelated companies
• Use cookies for targeted advertising (except Suppliers)

4. Sharing Information with Suppliers

To complete your travel bookings, we may share your name, email, and phone number with the relevant Supplier.

Each Supplier maintains their own privacy policy. ETA Compass is NOT responsible for how Suppliers handle your information.

We recommend reviewing each Supplier's privacy policy before booking.

5. Data Security

We use SSL encryption and industry-standard security measures to protect your information.

No online system is 100% secure. By using our platform, you accept the inherent risks of data transmission.

In the event of a data breach, we will notify affected users without unreasonable delay, in compliance with British Columbia law.

6. Cookies and Tracking

We use cookies for:

• Maintaining your login session
• Remembering your preferences
• Analyzing website traffic and user behavior
• Improving user experience

You can disable cookies in your browser settings, though this may affect site functionality.

We use Google Analytics for anonymized traffic analysis. You can opt-out using the Google Analytics Opt-out Browser Add-on.

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of communications
• Request information about how your data is used

To exercise these rights, contact us at support@etacompass.com with a detailed request.

8. Data Retention

We retain your personal information while your account is active.

After account deletion, your data is retained for 90 days before permanent deletion, except for:

• Tax and financial records (7 years, per Canadian law)
• Data required for legal compliance

9. Third-Party Links

Our website may contain links to third-party websites. We are NOT responsible for the privacy practices of external sites.

Please review the privacy policies of any third-party websites before providing your information.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.

If we discover information from a child, we will delete it immediately.

11. Policy Changes

We may update this Privacy Policy at any time without prior notice.

Continued use of our website constitutes acceptance of updated policies.

We recommend reviewing this policy periodically for changes.

12. Contact Us

If you have questions about this Privacy Policy or your personal information: